Customer service

You can contact us for any matter, by e-mail or phone (during business hours). Our customer service is at your disposal 24 hours on 7 days available, the number is printed on your transfer document. If you have questions about a previously made reservation, want rebook your trip? Flight times change?

The posting of transfer for the most popular routes are available online. It may happen that a desired route may not be among them. If desired, a transfer could be arranged. Send us an e-mail with the details of the required service to: or with our Contactform

Contact Details
Use at your request below contact information. We try to answer e-mails as soon as possible, in individual cases, this may take up to 24 working hours. Please note that our service can be only in German, English and Turkish:

Phone UK:           +44 1223 790179
Phone Turkey:     +90 534 4410807
Phone Germany:   +49 176 93340003
Fax to E-Mail:      +49 5161 8063039

24/7 Customer service number are on your booking confirmation.

Mo-FR 08:00 - 22:30 | Sa & Su 09:00 - 21:00 (CET)